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April 2011 Newsletter
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NAHB News
Popular NAHB Education ‘Customer Service’ Course Now Conveniently Available Online

NAHB Education’s popular "Customer Service" course — which teaches students how to manage every phase of customer interaction, from the initial contact through construction, the warranty period and beyond — is now available online .

Based on the premise that customers who are satisfied with the planning, execution and follow-up of home building and remodeling projects are more likely to recommend the contractors who do the projects to their friends and family, the online version of the six-hour course enables students to save on travel and meet course requirements on their own schedules — stopping and starting coursework at their convenience.

The online version includes content in audio and video formats, on-screen text, transcripts and other downloadable resources. Students can also participate in a discussion forum where they can pose questions, share perspectives and enhance what they’ve learned.

Graduates of this course will be able to:

  • Understand customer expectations and behaviors
  • Set appropriate service criteria
  • Establish quality standards and communicate them
  • Administer the customer service process
  • Know their obligations for warranty service and fulfill them
  • Enhance their repeat and referral sales

To preview the course, watch this video clip.

To Register

The fee is $245 for NAHB members and $345 for non-members.

For more information or to order “Customer Service,” click here.

For more information about NAHB online courses, email Jennifer Johnson, or call her at 800-368-5242 x8162.

National Association of Home Builders
1201 15th Street, Washington, DC 20005-2800

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